Payment terms
Currency
All prices are in CAD unless stated otherwise.
Taxes
HST (and any other applicable taxes) will be added where required.
Payments and due dates
Payment is due upon receipt of the invoice unless a different due date is stated in writing. We may require full payment upfront for consultations and certain fixed fee services.
Deposits
For larger projects, a deposit may be required to secure the start date and begin work. Deposits are applied to the total fee unless stated otherwise.
Hourly services
Hourly work is billed in 15-minute increments. Time includes meetings, correspondence, coordination, design development, and project administration related to the scope.
Retainers and ongoing support
If a retainer is agreed, fees are charged according to the retainer schedule. Any work beyond the included hours or services is billed at our standard hourly rate unless agreed otherwise.
Expenses and purchases
Client-approved expenses (including but not limited to printing, shipping, travel, samples, and third-party services) may be billed separately. Any purchases made on behalf of the client require prior approval.
Late payments
Late payments may pause work and delay deliverables. Past-due balances may be subject to late fees or interest where permitted by law.
Refunds
Consultations are non-refundable once delivered. If you cancel a paid consultation before it takes place, a refund may be provided at our discretion, minus any processing fees, and only if no work has been performed.
For other services, payments are generally non-refundable for work already completed and time already booked.
Rescheduling and cancellations
Rescheduling requests must be made in advance. If a session is missed or cancelled with insufficient notice, it may be treated as completed and charged in full.
Chargebacks and disputes
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in immediate suspension of services and we may provide relevant documentation to the payment processor.
Scope changes
Any requests outside the agreed scope may require a revised estimate, change order, or additional fees.